Privacy policy

1. WHAT DOES THIS PRIVACY POLICY TELL YOU

This Privacy Policy explains how Prime Finish Car Care Pty Limited manages Personal Information. Personal information includes the information from which you can be identified directly or indirectly while you browse www.primefinish.com.au as well as is obtained via correspondence, telephone and facsimile, email or from media and publications, from other publicly available sources and from third parties. We do not guarantee website links or policy of authorised third parties.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

We will routinely review the content of this Policy and make minor adjustments and corrections as necessary. When we make any significant changes to this Privacy Policy we will announce these changes in advance, which may include sending you an email announcement.

2. WHAT PERSONAL INFORMATION DOES Prime Finish Car Care COLLECT AND HOLD

The kinds of personal information that Prime Finish Car Care collects and holds about you will depend on the nature of your dealings with us and the circumstances of collection.

If you deal with us as a supplier, a contractor or in some other capacity, we may collect your name, contact details and any other information you choose to provide to us. We may also collect details of the interactions we have with you.

Set out below are the kinds of information we collect if you deal with us through www.primefinish.com.au or our different platforms, portals and applications.

Identity information – includes: name [first, last, initials], Date of Birth, e-mail address, phone number, password, gift card codes that are assigned to you
Contact information - includes: your phone number, shipping and billing address, e-mail address, Messenger ID, social media handle, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purposes stated below.
Payment, Purchase and Transaction information - includes: your payment information (credit card details, or bank details, or payment platform details), shopping cart details (your ordered items), delivery details, shipping and billing address, customer order number, purchase history, receipt number, invoice ID, purchase value, order confirmation number, and any other information related to your purchase. We use it to complete your order on our store.
Membership Administration Information – includes: any information related to your membership, email address, Member ID, first and last name, mobile phone number, points balance, discount coupons available, membership points, rewards history, membership vouchers assigned to you.
Personal Opinion – includes: Any opinion you share with us that indicate your point of view and comments, including when you provide us feedback and review rating our service or products.
Sensitive Personal Information – includes: information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. This is used only when you have allowed us to use it – with your consent - for specific reasons and purposes.

3. WHAT ARE THE PURPOSES FOR WHICH Prime Finish Car Care COLLECTS, HOLDS, USES AND DISCLOSES PERSONAL INFORMATION

Prime Finish Car Care collects, holds, uses and discloses Personal Information for a range of purposes, including:

to respond to enquiries about the products and services we offer
to supply our products and services
if you enter one of our promotions or events, to administer your participation in that competition or event
to manage our relationships with customers, contractors and suppliers
for our administrative purposes and internal record keeping
to provide customer service and technical support, and deal with any complaints or feedback
to perform research and analysis
to send you news, offers and information about our products, services and events
to consider job applicants for current and future employment
if you sign up for an account, to allow you to use the same sign in details anywhere in the world
for identification and authentication purposes
to improve our products and services
to personalise the products and services we offer you

We may use or disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).

4. DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure
Where required or authorised by law

5. SECURITY OF PERSONAL INFORMATION

We generally hold Personal Information in computer systems. We implement appropriate technical and organisational measures to address the risks corresponding to our use of your Personal Information, including loss, alteration, or unauthorised access to your Personal Information. However, you should be aware that any transmission of your Personal Information through the internet is at your own risk. We can only protect your Personal Information when we have it.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 5 years, except for the data that is required to be deleted earlier or kept longer for legal reasons specified by law.

6. HOW CAN YOU ACCESS AND SEEK THE CORRECTION OF YOUR PERSONAL INFORMATION

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help by letting us know about any changes to your Personal Information, such as changes to your address and phone number.

If you would like to access or correct the Personal Information Prime Finish Car Care holds about you, please contact us in writing. We need to confirm your identity before we can handle your requests. When we refuse your request for legal reasons, we will tell you why.

7. MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. HOW CAN YOU MAKE A ENQUIRIES & COMPLAINT

Please contact us If you have any concerns or complaints regarding how we handle your personal information.

If you have any general questions or require immediate assistance and support concerning your Personal Information, please contact:

Prime Finish Car Care Privacy Statement
Updated on Aug 13, 2023